Verso One refund policy

Version of October 30, 2026. Applies to purchases made online.

In short

• You have 7 days to change your mind about a purchase, with no need to explain why, and you get back everything you paid.
• To ask: write to contato@efficier.com with the email you used to buy.
• Your files stay yours, and Verso One keeps working on the free plan.

Changing your mind within 7 days

If you bought Verso One online and changed your mind, you can ask for your money back within 7 days of the purchase, with no need to explain why (Código de Defesa do Consumidor, the Brazilian Consumer Protection Code, art. 49). The full amount goes back, by the same payment method.

A defect after that period

If a defect stops you from using what you bought and is not fixed within 30 days after you tell us about it, we refund the amount or offer a replacement, whichever you prefer.

How to ask

Write to contato@efficier.com with the email you used to buy. We reply within 5 days.

The purchase is made through Paddle, our reseller: it processes the payment and the refund. You can ask us or ask Paddle directly, through the link in the purchase receipt.

What happens next

The paid license is deactivated on the computers where it was activated. Your files stay yours and Verso One keeps working on the free plan.

Teams and companies

Refunds for seats bought by a company follow the team contract.